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Dear April, Hello, this is Ellie’s mother. Unlike Jay, Ellie tends to be a bit shy and has a strong desire to do things perfectly, which makes learning English feel more challenging for her. She often feels shy about speaking, so her pronunciation is sometimes unclear, and she tends to express herself more through gestures. I was introduced to you through a recommendation, and I truly appreciate how you respond so warmly when Ellie makes mistakes—smiling with her and reassuring her that it’s okay. Thanks to your kindness, she seems to be gradually relaxing and gaining confidence. She even says she’s glad to have met you. I wanted to take a moment to sincerely thank you for that. Although Ellie still has a long way to go, we will continue to support her at home so she can keep learning without losing confidence. Thank you very much for your patience and care.